1.0 Service Delivery Policy

Monthly Payroll, Bookkeeping & Accounting Services

At Sabila Enterprise & Consultancy, we deliver professional financial services remotely and in-person in Lusaka, Zambia.

 

1.1 Service Delivery Method  
All reports, payroll runs, and bookkeeping updates will be delivered via email as PDF, Excel, and JPEG summaries. Physical copies available on request.

 

1.2 Delivery Timelines  
(a) Payroll Processing: Payroll reports and payslips delivered by the 25th of each month, or 2 business days after receiving all employee data from the client.
(b) Monthly Bookkeeping: Bank reconciliations and financial reports delivered by the 5th business day of the following month.
(c) Accounting Reports: Management accounts, P&L, and Balance Sheet delivered by the 10th business day of the following month.

 

1.3 Client Requirements  
To meet deadlines, clients must submit all required documents by the agreed cut-off date:  
Payroll data by 20th | Bank statements + invoices by 28th  
Late submissions may result in delayed delivery.

 

1.4 Communication  
We provide WhatsApp and email support during business hours: Mon-Fri 08:00 - 17:00 CAT. All queries responded to within 1 business day.